Transferring to a new Computer

Please follow these steps to transfer the Desktop Single or Desktop Network (database server) versions to a new computer:

1. On your old computer, take a backup of your PetLinx database using the PetLinx Database Manager program. Backup the database onto a USB drive or other removable disk.
2. Make a note of your PetLinx serial number; if you don’t have the original email we sent you containing the serial number, go into the Help – About PetLinx program option in PetLinx to see this. If you don’t have the original email or PetLinx installed, see the next topic to get your serial number re-generated.
3. On your new computer, download and install PetLinx from the PetLinx.com “Resources” page. Please ensure you download the correct version that you are licensed for (links for older versions are at the bottom of the page), and choose the relevant Single or Network – Database Server install option depending on your subscription.
4. On your new computer, plug in your removable disk containing your backed up database.
5. Open PetLinx on the new computer for the first time, and a screen will display asking you (amongst a few other options) if you want to create a new database or restore an existing database. Choose “Restore existing database from backup”, and select the backup file on your removable disk. Click OK to have your database restored.
6. When the 30 day trial screen appears, register PetLinx with your serial number by clicking the Register Product button.
7. You may be prompted to install an update to match the PetLinx version you had been using previously. Follow the on screen instructions to install this – if your Support and Updates subscription has expired you will need to renew this first to obtain the latest update, which can be done using our Online Store.
8. When PetLinx loads up you will be connected to your database and are ready to go.
9. Uninstall PetLinx on your old computer using the Windows Control Panel or Windows Settings, Programs option.

1. Exit PetLinx if it is open.
2. Open the Database Manager by choosing the Start / PetLinx / Database Manager menu option, or by double-clicking the PetLinx Database Manager shortcut on your desktop.
3. Choose the “Delete” option, then tick “Delete the stored Database Server setting only”.
4. Click Begin Delete and reply Yes to the prompt, then close the Database Manager.
5. Start PetLinx and when prompted to connect to an existing database, you should see {New Computer Name}\PETLINX listed as the server name to connect to.  Choose this and click OK to finish.