Plans & Pricing

Prices are listed in

Paid Monthly

Annually

 Save over 10%! 

Desktop

$39

per month

Cloud Standard

$59

per month

Cloud Multi-Location

$89

per month

Desktop

$35

per month (when paid annually)

Cloud Standard

$53

per month (when paid annually)

Cloud Multi-Location

$80

per month (when paid annually)

Optional add-ons

PetLinx Mobile App

Check your schedule and take new bookings wherever you are, even when you don’t have cellphone coverage! The mobile app for iOS and Android devices synchronizes with the main PetLinx program so you’ll always have an up-to-date view of your business at your fingertips. The app is included free with your subscription, and can be used on an unlimited number of devices.

FREE!

BookMy.Pet Online Customer Portal

Book-My-Pet
Let your customers do your work for you! BookMy.Pet is a simple to use, mobile friendly website enabling your customers to enter details of their pets and their own contact information, and make new booking requests. BookMy.Pet reflects your current schedule to the customer so you’ll be able to fill those gaps, yet prevent being overbooked.
$199

Annually or 

$19

Monthly

Payment Processing with TSYS

For our USA customers, integrate PetLinx with a merchant account from TSYS (formerly Cayan) to simplify payment processing. Our fully PCI compliant solution gives you a choice of using the TSYS online payment gateway or the industry leading Genius platform that supports the latest EMV and NFC technology.

Contact us for more information

SMS Messages

Reduce no-shows and speed up your customer engagement by sending out personalized text messages.  Send confirmations when bookings are created, and schedule reminders to be sent a few days before the booking.  You can even have PetLinx message pets on their birthday!  SMS credits are prepaid so you only pay for what you need, at very competitive rates.

Under 2 cents/credit (USA pricing – contact us for pricing in other countries)

Database Conversion

We can convert most existing databases or spreadsheets into the PetLinx database format. The standard service we provide includes converting your customers, pets, vets and pet vaccinations only. Converting other data such as bookings or invoices will incur an additional charge.

*** Current special: we’ll bring your data across to PetLinx for FREE!  Conditions apply, please contact us for more information.

FREE! (conditions apply)

FAQs

For PetLinx Desktop, you can start using it straight away if you already have the demo installed. Upon processing of your order we will supply you with a serial number that will enable you to use the full version of PetLinx Desktop immediately.

 

For PetLinx Cloud, an account needs to first be created for your use by one of our staff members. Once this has been completed, we will email you details on how to connect into your account.

If you have a Windows PC (or a Mac running Windows emulation software) and want to have your data stored locally on it, choose the Desktop edition which is licensed for use by one person at a time and installed on one computer.


If you have multiple Windows PCs on an internal local network and you wish to all share the same database, then choose the Desktop edition with additional licenses (known as the Desktop Network edition). Order as many additional licences as you need, for example if you will have four computers using PetLinx, order the Desktop edition plus three additional licences. The database will be stored on one of the computers on your network, which should ideally be the most powerful computer. Please consult with a computer network specialist regarding setting up a computer network if you don’t already have one.


If you would rather not have to maintain the system yourself on your own computers, want to access PetLinx from any computer you’re on, or want to use PetLinx on non-Windows computers or devices (e.g. Mac) and have a fast internet connection, then the Cloud Standard edition is for you. The Cloud Standard edition is hosted on our servers and is accessed over the internet. We take responsibility for making the system available, installing the latest updates, and backing up your database.


If your business has two or more locations/business entities and you want to share the same customer and pet base between all locations, then choose the Cloud Multi-Location edition. This edition enables location specific employees, bookings, and invoicing, while also providing administrator access to enable selected users to modify, view, and report on data for any location.

No, we don’t like contracts and we’re sure you don’t either (who reads them anyway?). You’re free to cancel your subscription at any time.

If we are unable to process a monthly or annual payment due to an issue with your credit card, a message alerting you to this will be displayed (if using PetLinx Cloud), and we will also get in touch by email with regards to this. If we are still unable to debit your payment after one week, Petlinx will not open and will remain locked until all outstanding payments have been successfully debited.

We do not offer refunds on PetLinx after an order has been processed. This is why we offer a trial to all prospective customers, so you can “try before you buy”.

We do not physically send you anything when you purchase PetLinx as it is an electronically delivered product; the program, tutorials, and help file are all included with the software or on our website. The latest version of PetLinx Desktop and all historical versions are, and always will be, available to download from our website.

When you order PetLinx we guarantee to keep your charge at the price you ordered for at least 12 months. After the 12 months are up your charge may increase or decrease in line with a change in our associated costs, however notice will be given before any changes are made.

Please contact us by emailing sales@petlinx.com requesting the ending of your subscription, we will reply to confirm your cancellation request has been received. Please note we do not refund the time remaining if you request a cancellation part way through a month or year you have already paid for. You must also provide at least 48 hours notice of your request to close your account before a new payment is due to be billed, otherwise a further month/year (depending on your subscription type) will be debited.

What Do Our Customers Think?

Below are some testimonials from our valued clients about their experience using PetLinx.

What Do Our Customers Think?

Below are some testimonials from our valued clients about their experience using PetLinx.

Cyndy W.
2021-12-05
Daily Life Been using this software for years. Its growing with our business. ☺Its easy to use, and fits into our business model. Without this software we would be back to a manual card system. The reports and daily lists are really great and help us to run our business smoothly. Integration with our accounts package is a definite plus. ☹Customising reports especially for cross table information is difficult to do
Melissa M.
2021-06-14
Great software and fantastic support! We have used this software for a few years now. I love how the developers continue to make it better. ☺The new update in 7 that sends boarding reminders with our cancellation policy attached. This will help cut down on no shows. ☹A way to input daily reminders for staff that will alert at a certain time
Megan L.
2021-05-01
Use friendly and customizable ☺I have a new boarding and grooming business and was looking for an easy to use software to keep client and pet records organized, create and modify bookings, send reminders to clients, and allow clients to request reservations. Petlinx has it all! I started with the built in tutorials which were very easy to follow along with for initial setup and getting to know the modules. Petlinx perfectly strikes the balance between being user friendly and customizable. It's very easy to access and update client information, as well as to customize lists and options. Employee setup is easy to use as well. Petlinx connects to Quickbooks. The online registration for clients to request services is user friendly and very easy for clients. Customer service/tech support is amazing. Any questions I had were usually answered via email usually within a few hours, and sometimes within minutes. The learning curve was minimal but it does take some time to get it fully set up and practice to become fluent in the program. I'm glad I had time to familiarize myself with it, customize all the data lists and options, create all my custom emails, and test it all before needing it. ☹Connecting my work email to send email confirmations and reminders to clients was not a tech skill I have done before and I needed quite a bit of help to find the settings in my email to allow Petlinx to connect. Thankfully there is a tutorial on the way!
Ashley H.
2021-03-04
PetLinx Review. Overall I thought the customer service has been great. We haven't been able to really use Petlinx to its full potential yet but when we finally switch over I am confident it will meet our needs. ☺It is customizable to your needs and the customer service has been very helpful. ☹Took a little time to get used to. We're still working on how to set up diet sheets like we'd like them.
Dawn B.
2021-01-07
Great software Great software. Great customer service. They are always working on improvements which is great. ☺Easy to use. Really like the reports for accounting purposes. ☹They have an app that they are working on. Right now I have crashing problems.
Ronnie I.
2021-01-04
grooming software I could not run my groomig business with out it ☺keeps me on track, easy to use and reaccuring entries is the best thing ever ☹reaccuring entries, keeping track of clients accounts and payments
Cindy L.
2020-11-30
Pet Linx is a pleasure to work with I gave my computer students the assignment to look at software vendors to find a package for my daughter's dog grooming business. [SENSITIVE CONTENT HIDDEN] at PetLinx is very supportive of the project and I'm hoping that we'll be able to repay PetLinx with great promotional material. PetLinx supports their community ☺Friendly and supportive service provided by PetLinx ☹positive experience working with PetLynx
Richard T.
2020-11-01
Petlinx user Over all would recommend as it does the job ☺Reporting is good, able to keep track of who owes money. Ease of use ☹Little on the expensive side - along with the subscription each year it comes at a cost. Purchased the network edition but now it won't communicate with the database and don't want to uninstall in case the backup doesn't work.