Prompt and friendly :-). As long as your subscription is active and fully paid up, we offer unlimited support. If you come across an error whilst using PetLinx, first ensure you have the latest PetLinx update installed (Desktop editions only). If the problem still persists after installing the latest update, or you have a problem installing PetLinx, then you should contact us. You can do this by either using the Technical Support ribbon option in the PetLinx program, or by sending an email describing the problem to our technical support team. We will send back a response as soon as possible.
Email is our preferred method of communication, but you can also use the chat facility on this website or phone us – see our contact page for more information on how to get hold of us.
If you use one of our older desktop editions (PetLinx Desktop version 6 or 5) and your Support and Updates subscription has expired, you will need to renew this first before we will be able to provide support. This can be bought using our Online Store. Please note we no longer provide support for PetLinx 4 or earlier, and those earlier versions are not compatible with the latest versions of Windows; customers still using earlier versions should look to upgrade to the latest version.
Please consult our Support page for further information on support options including video and PDF tutorials.