Boarding Rate Discounts/Surcharges are used to automatically calculate the rate that should apply for a booking, based on a number of factors that may apply to the standard rate. These factors are the number of pets in a booking, the date range that the booking covers (referred to as the “season”), and the length of… Continue reading Adding a discount or surcharge
The Standard Rates are the base rates you charge for a single pet in a booking, during the normal time of the year (i.e. not in low or high season) – note you can override these rates within each booking. Once these rates are defined you can add discounts and surcharges to automatically handle bookings… Continue reading Defining the standard rates
Each run in your facility needs to be defined in the Runs form in order for bookings to be made to it. If you have not yet defined your run types, do this first. Runs can be added one at a time or you can automatically create multiple runs using the Auto-Create tool. Adding runs… Continue reading Adding runs
Your runs should be split into different “run types” if they differ in any of the following ways: By pet type e.g.: Cattery, Kennel By run size e.g.: Large, Small By quality or price e.g.: Luxury, Standard Creating different run types enables you to have different rates for your different types of runs, and prevent… Continue reading Defining run types
When you open the Grooming Calendar you may be prompted that you have a certain number of past uncompleted bookings, and asked if you want to review them. If you reply Yes or click the Uncompleted Bookings button in the Calendar ribbon, a form will display showing all bookings dated in the past, with a… Continue reading Uncompleted Bookings
If a groomer is going to be unavailable for a period of time on a business day then you can set the time to be unavailable in the Calendar. Follow these steps: Open the Grooming Calendar form if it is not already open. Click on the required day in the month view to view that… Continue reading Setting groomer time to unavailable
You can mark any normal working day as a holiday in the Grooming Calendar form by following these steps. Note that you can still add grooming bookings to a day marked as a holiday, but recurring bookings due on a holiday will instead be placed on the next available working day. Open the Grooming… Continue reading Marking a day as a holiday
Follow these steps to rebook, which creates a new booking using the same customer, pet, details and services of the selected booking. From the Grooming Calendar form: Open the Grooming Calendar form if it is not already open. Click on the required day in the month view window to view bookings on that day. Click… Continue reading Rebooking
Follow these steps to edit a grooming booking: From the Grooming Calendar form: Open the Grooming Calendar form if it is not already open. Click on the required day in the month view to view bookings on that day. Click on the booking in the calendar grid then click the Open button on the Calendar… Continue reading Editing a booking
Follow these steps to delete a grooming booking – please note that you are only able to delete bookings that have a status of Future: From the Grooming Calendar form: Open the Grooming Calendar form if it is not already open. Click on the required day in the month view to view bookings on that… Continue reading Deleting a booking
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