Valerie’s Paw Spa – PetLinx Customer Success Story
Valerie’s Paw Spa in Nevada, USA, has been keeping tails wagging and whiskers wiggling with delight for over nine years with its comprehensive grooming services.
Simple to use, clearly laid out and user-friendly.
Packed with features and benefits!
Choose between Desktop or Cloud software
FREE iOS/Android
companion app
Pay a monthly
subscription, or
annually and save 10%+
Select from grooming,
boarding, or daycare
business modules, or a
combination
Fully configurable to match how your business
operates
Unlimited help and
support by email, chat, or phone
Quickly create bookings with multiple services, and auto-create future bookings based on customer visit recurrence periods.
Record detailed notes on pet groom styles and lengths for easy recall.
Send reminders by SMS or email, as well as “grooming completed” messages.
Complex pricing structure? No problem, PetLinx handles it all. Charge by run type or pet size, and vary by number of pets, season, or booking length.
Split bookings over multiple runs to maximize capacity.
Record precise details of feeding and medications, and create daily work schedules from these.
Easy management of daycare bookings grouped together in the way you want, with weekly recurrence options.
Simplify customer payments with prepaid credit packages, with credits deducted on each visit.
Prompt your customers to top up their prepaid credits with in-program alerts and reminder messages.
Try PetLinx at your own pace, or let us give you a guided tour.
Have some questions first? Reach out and we’ll be happy to help.
For our Cloud editions, we recommend the use of a Windows computer/tablet, Mac, or Android/iOS tablet. You will also need a fast internet connection with a download speed of at least 20mbps to use PetLinx Cloud, you can find out your current speed using SpeedTest.net. You can still use PetLinx Cloud on speeds less than 20mbp but you will experience lag.
For our Desktop editions, we recommend a Windows computer running Windows 7 or later with a minimum of 4GB RAM, and a minimum screen resolution of 1024 x 768. PetLinx requires approximately 1GB of space on the hard drive. The Desktop Single edition can also be run on a Mac running Windows emulation software such as Parallels Desktop.
Prompt and friendly :-). As long as your subscription is active and fully paid up, we offer unlimited support. If you come across an error whilst using PetLinx, first ensure you have the latest PetLinx update installed (Desktop editions only). If the problem still persists after installing the latest update, or you have a problem installing PetLinx, then you should contact us. You can do this by either using the Technical Support ribbon option in the PetLinx program, or by sending an email describing the problem to our technical support team. We will send back a response as soon as possible.
Email is our preferred method of communication, but you can also use the chat facility on this website or phone us – see our contact page for more information on how to get hold of us.
If you use one of our older desktop editions (PetLinx Desktop version 6 or 5) and your Support and Updates subscription has expired, you will need to renew this first before we will be able to provide support. This can be bought using our Online Store. Please note we no longer provide support for PetLinx 4 or earlier, and those earlier versions are not compatible with the latest versions of Windows; customers still using earlier versions should look to upgrade to the latest version.
Please consult our Support page for further information on support options including video and PDF tutorials.
Feedback from our customers indicates that they find PetLinx to be the most user friendly software package on the market! You should have no trouble navigating your way around PetLinx. We have many video and PDF tutorials available and a comprehensive help system to help you find your way around. We’re also happy to arrange a remote support session with you on your computer to show you first-hand how to do certain tasks in more detail.
When you subscribe to PetLinx we provide a service to convert your old data across, and in many cases this is free! Our standard service includes converting your customers, pets, vets and pet vaccinations only. Converting other data such as bookings or financial transactions will always incur a charge. Additionally if the data is not “clean” (i.e. requires extra work to get it ready for conversion which may be an issue when converting from a spreadsheet) additional charges will apply. If you email a sample of your database to us we will confirm if it qualifies for the free conversion offer, or provide an estimate for it’s conversion if not.
Valerie’s Paw Spa in Nevada, USA, has been keeping tails wagging and whiskers wiggling with delight for over nine years with its comprehensive grooming services.
Managing payment transactions for your pet business can be daunting in today’s fast-paced world. That’s where our pet grooming software’s integrated in-store payment processing solution comes into play.
Transitioning to a new software system can be both exciting and challenging. As premier pet grooming, boarding, and dog daycare software, we understand the importance of
Information: info@petlinx.com
Sales: sales@petlinx.com
Support: support@petlinx.com
USA / Canada: 213 814 2709
UK / Europe: +44 20 8144 9142
Australia: 03 9028 2709
New Zealand: 09 889 2780
